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Q. What Forms of Payment Do You Accept?
A. RemembertheFilter.com accepts Visa, MasterCard, American Express, PayPal, check or money order. Payment for your filters must be made at the time you place your order at our website. If you prefer, you can send us a check or money order for payment in full along with your order which can be sent directly to our office. Click Here for the Mail-in Form.
RememberTheFilter.com - Orders
10121 Evergreen Way #505
Everett WA 98204
After we receive payment your order will be processed. Please make certain to include complete information with your mail order including contact name, a phone number where we can contact you if we have any questions about your order, an email address, shipping address and any additional information you feel is important.
Safe Online Shopping Guarantee
RememberTheFilter.com uses a secure payment gateway so that you never have to worry about credit card safety. Our SSL software (Secure Sockets Layer) is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the internet. RememberTheFilter.com does not allow any transactions that do not occur on a secure connection. Further, we do not make any personal information available to any third party.
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Q. How Can You Tell You're Browsing a Secure Website?
A. In order to be sure that information transferred between your browser and the RememberTheFilter.com server is secure, it is important to be aware of the security information available to you through your browser. Once you enter the Checkout process (when you're ready to purchase the items you have put into your shopping cart), your connection to our server becomes secure. To confirm this, look at the bottom part of your browser window. If you see an unbroken key or a closed lock (depending upon your browser) you can be sure that your information is secure. You can also ensure security by checking the URL line of your browser. When you enter the secure area of our site, the first characters of the site address will change from "http" to "https."
Example of a "closed lock" symbol in an Internet Explorer Browser:
Example of a "closed lock" symbol in a Netscape Communicator Browser:
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Q. What is the best way to contact RememberTheFilter.com?
A. The best way to contact us is to email us at: customerservice@rememberthefilter.com.
If you need to contact us over the phone, call us at 1-866-469-8556.
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Q. Where Do You Ship? What is the Cost of Shipping?
A. We offer Flat Rate Shipping that is only $7.99 for most items that are to be delivered in the continental United States via UPS Ground. We cannot ship to P.O. Boxes. We will ship to Alaska or Hawaii via UPS for an additional charge. Please email us at: sales@rememberthefilter.com and include the item(s) you wish to order and the complete shipping address to obtain a quote.
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Q. Why should I change my filter every 3 months?
A. In most homes, a three month change interval is optimal to allow the filter to work at its best performance.
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Q. I Live in an Apartment/Condo, Can I Use the Filters Available at RememberTheFilter.com?
A. Almost all apartments/condos provide new filters for their tenants. Normally, cost is the primary consideration given to the filters they purchase for the HVAC systems. As a consequence, you are not likely going to get the best air filtration possible they are just protecting the equipment. We recommend you contact the Property Manager and explain your desire to obtain a higher-quality filter in your HVAC system. Let them know that we offer quantity discounts on the products available here at RememberTheFilter.com.
If you are in a condo, you own the HVAC system, Anything you can do to extend the life of your HVAC system and improve the quality of your indoor air is in your best interests.
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Q. How can a filter help allergies and asthma?
A. It is nearly impossible to eliminate the sources of pollen allergens and dust mites, so your best course of action in eliminating the threat of these airborne particles is to install efficient air filters in your home's heating and air conditioning units. An efficient filter will remove over 90 percent of harmful airborne particles. The installation of air filters is a quick and inexpensive way to improve the quality of the air you breathe. By removing harmful allergens and particles from the air, the filters will help eliminate the painful and irritating symptoms of asthma and allergies. You will benefit in the short term by breathing more easily. In the long term, you will benefit from no longer being bombarded with allergens and irritants.
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Q. Should I have the blower (fan) on all the time?
A.
Yes, in order to provide around-the-clock protection, we recommend running the furnace blower at all times. The fan motor is small and does not consume a lot of energy. If you want to clean your air and control your dust, you should be continually filtering the air in your home and/or business.
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Q. How do I know what kind of filter I should buy?
A. If you have good general health and do not have poor indoor air quality, MERV 7 and 8 rated air conditioner filters will do the job. If you suffer from allergies or other respiratory illnesses, it would improve indoor air quality substantially to upgrade to a MERV 11 or 12 furnace filter. Keeping in mind that the higher the MERV rating, the smaller the particles that are filtered out of the air.
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Q. How do I find my filter size?
A. The easiest way to figure out your filter size is to go to your furnace and locate your old filter, before you pull out your old filter turn your thermostat to the off position to ensure that your fan isn't running. Pull out your old filter, most filters will have the size printed on it. If your filter does not have the size printed on it measure both sides to get the width x length.
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Q. Do You Make Odd Size/Custom Size Air Filters?
A. Yes, we can have any of the filters we carry custom made to fit your HVAC system. Please email us at sales@rememberthefilter.com for a price quote. Be sure to include the exact dimensions (length x width x depth) and the filters that your interested in.
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Q. What is your Return Policy?
A. We will only accept a return if a Return Authorization Number (RA#) has been issued and the product is returned in the original manufacturer's packaging (please do not destroy the original packaging). Listed products may be returned within 15 days of receiving them; the products must be brand new (never used) and in perfect condition with all manufacturer's packaging. In order to keep our prices at their lowest, we charge a 20% restocking fee and your original shipping and processing charges will not be refunded. Items returned after 15 days or without an RA# are subject to a higher restocking fee and may delay processing of your credit.
HOLD ONTO ALL ITEMS UNTIL YOU ARE NOTIFIED TO RETURN THEM.
Please contact us if you wish to return any products. Items must be brand new (never used), in perfect condition, with all manufacturer's packaging. We will issue you an RA# and return instructions on how return the products. We recommend that returns are sent via UPS. Please ship returns to the address below:
RememberTheFilter.com - Returns
10121 Evergreen Way #505
Everett WA 98204
Items returned without an RA# are subject to a higher restocking fee and may delay the processing of your credit.
Custom Size orders are considered special order items and may not be returned.
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Q. Should I Put More Than One Air Filter in My HVAC System?
A. You should not use more than one filter in any one place in the HVAC system due the air flow restriction it imposes on the HVAC system. Consult your service manual regarding specifications for your particular furnace or air conditioning system.
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Q. What is the purpose of a furnace filter?
A. Furnace manufacturers put inexpensive fiberglass filters into their furnaces to remove airborne particles that might damage the fan and the heating coil. Particle buildup can also decrease the efficiency of your furnace, as the furnace has to work harder to pull air through the intake. More expensive filters can also improve the air quality in your house by removing pollen, bacteria and mold spores from the air. This is especially important if you or someone in your family suffers from allergies.
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Q. What does MERV stand for?
A. MERV stands for the Minimum Efficiency Reporting Value, and is a measure of a filter's worst-case efficiency performance. The higher the MERV rating, the more efficient the filter.
MERV is an industry standard rating, so it can be used to compare filters made by different companies.
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Q. How do I determine which filter to buy?
A. There are several sources of information you can check: the documentation that came with your furnace; the HVAC contractor that installed or services your furnace; or contact RememberTheFilter.com and speak with one of our customer service reps. to help figure what filter best suites your needs.
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Q. Do I have to use a filter that is manufactured by the same company that makes my furnace?
A. Generally you can buy your filter from any source.
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Q. What exactly does a furnace filter do?
A. Home air filters also commonly called "furnace filters" keep the coils and heat exchanges on the heating and air conditioning system clean. Dirty coils and heat exchanges make the system work harder, so keeping the filter clean helps prolong the life of your HVAC unit.
Of course, the filters also clean the air that you and your family breathe. The variety and amount of particles in your home's air will depend on how many people and pets live in the house and what types of activities go on there. People with allergies or asthma should be extra diligent about keeping home air filters clean.
The most important thing to remember about home air filters is to change them regularly. Even the highest-quality filter can't do its job right if it's clogged with a thick layer of particles it's been filtering from the air. Different filters are meant to be changed at different intervals, but once a month is a common time frame. Brand new homes, as well as homes where there is remodeling or construction going on, will need more frequent filter changes to compensate for the extra dust and residue in the air.
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Q. What are the types of furnace filters?
A. Disposable fiberglass filters are the least expensive and also the least effective, designed to block only large dust and dirt particles to protect your furnace. Smaller particles, like pollen and mold, pass right through.
Washable electrostatic filters have a static charge that attracts dust, dirt and other matter. These filters are slightly more effective than disposable, but still block only 15 to 20 percent of airborne particles.
Pleated filters use a much denser mesh material to trap particles. The pleats increase the surface area, eliminating large allergens like pollen and mold most are 35 to 50 percent efficient.
Electronic air cleaners use electrodes to create an ionized electrical field that magnetizes pollutant particles and collects them on the filter material. An electronic unit can eliminate virtually all pollen and mold spores, up to 94 percent of smaller particles, and even up to 80 percent of airborne viruses.
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Q. I Am Involved in Property Management and need large Quantities of Filters At One Time, Do You Offer a Volume Purchase Discount?
A. We have discounts available for businesses ordering more than 10 cases of HVAC filters per month.
Please email us at: sales@rememberthefilter.com for a quote.
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Q. What is the meaning of these Clean Air Terms?
A. ASHREA - American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) is an international membership organization founded to advance the arts and sciences of heating, ventilation, air conditioning, refrigeration and related issues.
HVAC - The acronym HVAC commonly refers to Heating, Ventilating and Air Conditioning. Some parts of the country may only have air conditioning while other parts of the country may have furnaces with or without air conditioning. This term is can be applied to air comfort systems for all situations.
Micron - A micron is a measure of length: "1 micron equals 1 millionth of a meter". A particle that is 10 microns or less in size is not visible to the naked human eye.
Examples of some common air contaminants and their size in microns:
- Human Hair (70 - 100 microns)
- Pet Dander (0.5 - 100 microns)
- Pollen (5 - 100 microns)
- Spores from Plants (6 - 100 microns)
- Mold (2 - 20 microns)
- Smoke (.01 - 1 micron)
- Dust Mite Debris (0.5 - 50 microns)
- Household Dust (.05 - 100 microns)
- Skin Flakes (0.4 - 10 microns)
- Bacteria (0.35 - 10 microns)
HEPA - The Letters in the word HEPA stand for High Efficiency Particulate Arrestance.
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